The Portonave Ethics Channel is available to employees, customers, suppliers and third parties to formalize a claim or complaint in a safe and responsible manner.
Thus, where there is any violation of the Code of Conduct, the rapporteur may use the Ethics Channel.
The role of the rapporteur is to report facts, not being your responsibility to investigate them or to determine the appropriate corrective action in each case.
HOW IT WORKS
Situations that can be reported to the Ethics Channel:
- Moral and Sexual Harassment;
- Conflict of interests;
- Suspected Fraud;
- Freight forwarding; among others.
The subjects are recorded by an independent company, which guarantees the confidentiality of the information recorded. Upon receipt, the Notice will be reviewed by Portonave Ethics Committee which will investigate the matter and take the appropriate actions for each case, ensuring the confidentiality of the subject and not the rapporteur retaliation if it is identified.
HOW TO MAKE YOUR REPORT
If you identify any fact that is against the values and mission of the company, expressed in Portonave Code of Ethics, search the Ethics Channel through the following channels:
- Email: email@example.com
- Phone: 0800 702 2312 (from 8h to 18h)
In which case you should not use the Ethics Channel?
For complaints, questions or suggestions of an operational nature. Example: HR Affairs, cargo transportation, equipment maintenance, document request, curriculum registration, among others. These issues can be dealt with by the Ombudsman.